Warranties & Returns

Fly Rod Warranty

Your rod is guaranteed for the lifetime of the original owner.

30 days return policy

If you are unhappy with a fly rod for any reason, you can return it within 30 days. We are happy to refund even if you have taken the plastic off the handle. 

The refund will include the shipping costs from you to us. Please use a 1st class signed service.

Fly Line Warranty

Your fly line is guaranteed for 1 year for the original owner.

If you have bought a line and not taken it out of it’s original packing within 30 days, you can return it for a full refund.
The refund will include the shipping costs from you to us. Please use a 1st class signed service.
We refund shipping up to £5 for UK fly lines, small parcels and £12 for International fly lines & small parcels.

For rods we refund shipping up £12 for UK parcels and £45 for International parcels.
Returns
If a product does not perform as expected please send it back for inspection. The address for returns is:

Sunray Fly Fish Limited
293 Moor Road
Croston
Leyland
LANCS.
PR26 9HP
Our fault

If a product is faulty you will receive either a replacement like for like product or a full refund. The refund will include the shipping costs from you to us. 

Not our fault

If we find that the product has either no fault, or that the fault came from improper use, the item will be returned to you after you have paid return shipping. We will send you a simple PayPal invoice for the return shipping cost.

Don’t panic!

We have been fishing all our lives. We know what is user error and what is not. We are also very fair people. Our default position is to refund and it is rare that a fault has been so clearly assessed as user error that we were unable to refund.