Fly Rod Returns
Don't like your rod? Return it within 30 days, in used condition, for a full refund — no reason needed.
If your rod breaks for any reason within 6 months of purchase, we'll send you a free replacement rod, with free shipping — no charge at all. If that model is no longer in production, we'll offer your choice of our current range of rods instead.
After 6 months, we'll offer 50% off a full replacement rod at current RRP, with free shipping — any rod in our range, including our latest models.
- We don't supply spare sections. Every replacement is a full new rod, to guarantee a perfect fit.
Fly Reel Returns
All our fly reels come with a 12-month money back guarantee.If there’s a manufacturing defect you can return the fly reel within 12 months of purchase for a full refund.
- The fly reel must be returned within 12 months of purchase.
- Refunds are made to the original payment method used.
- Refunds are processed within 5 working days after we receive the returned fly line. Timing may vary based on your payment provider.
Fly Line Returns
All our fly lines come with a 3-month money back guarantee. Whether there’s a manufacturing defect or accidental damage, you can return the fly line within 3 months of purchase for a full refund.
- The fly line must be returned within 3 months of purchase.
- Refunds are made to the original payment method used.
- Refunds are processed within 5 working days after we receive the returned fly line. Timing may vary based on your payment provider.
Warranty FAQ's
We strongly recommend using the pre-paid tracked delivery service to ensure your return reaches us safely. Refunds will be made only to the original payment method.
Proof of purchase (receipt or invoice) is required for all returns and refunds.
How do I return a product to you?
We strive to make the returns process as easy as possible. Follow these steps to return your item:
- Contact Us: Email support@sunrayflyfish.com with your order number and reason for return.
- Use the Pre-Paid Label: Once approved, we will send you a pre-paid returns label via email.
- Return the Item: Attach the pre-paid label to your parcel and send it to the address below:
