FAQ'S

Warranties

Please email info@sunrayflyfish.com if you have any issues with a product.

Our fault


If the product is in fact faulty you will receive either a replacement like for like product or a full refund.

Not our fault

If we find that the product has either no fault, or that the fault came from improper use, the item will be returned to you after you have paid return shipping. We will send you a simple PayPal invoice for the return shipping cost.

Our default position is to refund and it is rare that a fault has been so clearly assessed as user error we were unable to refund.

Your rod is guaranteed for 3 years. In the event of a manufacturing fault we will either offer you a replacement rod or refund on the original rod. Please note we cannot carry spare sections for all our rods indefinitely.

Your fly line is guaranteed for 1 year for the original owner.

Returns

We provide postage paid returns labels for UK returns. Please make sure you add your order number / and / or address when you return an item.

Postage paid returns

If you are sure it is a manufacturing fault, please return the item using the postage page tracked postage label we will send you by email.
Once again, if you have experienced a fault with any of our products we want to be quick to apologise. 

If you are sure it is a manufacturing fault, please return the item to:

293 Moor Road,
Croston, Leyland,
Lancashire. UK PR26 9H

We will refund your shipping costs.

Once again, if you have experienced a fault with any of our products we want to be quick to apologise. 

Order FAQ's

Please check your emails for order / shipping confirmation emails. 

Unfortunately, we can’t amend / append / edit an order once it has been placed. Sorry about this, it’s a limitation of the website platform.

We update stock at least every 4 weeks. Best way to hear latest stock updates is through our newsletters. If you haven’t already subscribed to our newsletters, please use this link; https://www.subscribepage.com/z3f0k2 , which will provide you with product updates and offers.

Line Advice

Here you will find the most commonly asked questions about fly lines.

Match the line weight to the rod rating. For instance, if you have a 7 weight rod get a 7 weight line. Sunray not only change the weights of their lines, they change the head length to match the most commonly used length of rod in a particular weight. For instance, most 7 weight rods are 10 feet in length, so it is important to match the line weight and head length to the rod, whether it’s a 4 weight or 9 weight.

Firstly, match the line weight to the rod rating. For instance, if you have a 7 weight rod buy a 7 weight line. The best floating line for beginners we make is the competition float line because it has an all round head length suitable for small lakes, big lakes and rivers. It features the overhang marker which is a visual aid that helps beginners and experts alike to make consistently good casts. You can see the overhang marker in action here; https://sunrayflyfish.com/pages/what-is-the-overhang-marker?_pos=1&_sid=34fe08f40&_ss=r

The most used sinking lines are intermediates and you can find those here; https://sunrayflyfish.com/collections/sinking-fly-lines

On all our fly line pages you will see the recommended leader and tippet combinations for each line. Simply choose what tippet breaking strain you want to fish with and we have matched the correct leader for that breaking strain. They can be found in checkboxes underneath the add to cart button.

You can find all lines with overhang markers here;

https://sunrayflyfish.com/collections/fly-lines-with-overhang-markers

Yes we do, you can find all our sinking lines here; https://sunrayflyfish.com/collections/sinking-fly-lines

Yes we do, you can find all our sinking lines here; https://sunrayflyfish.com/collections/floating-fly-lines

You can find all our coastal lines here: https://sunrayflyfish.com/collections/coastal-lines

All our line work in warm water to approximately 30 degrees Celsius. All our lines work in cold saltwater, we will have a full range of tropical saltwater lines available in 2020. The best way to learn about new products is to subscribe to our newsletter here is a link; https://www.subscribepage.com/z3f0k2

Yes, we do, you can find them here;

https://sunrayflyfish.com/collections/predator-fly-lines

European nymphing uses a level line to lob nymphs. You do not overhead cast when European nymphing. Our dedicated European line is the world nymph used by many competitors in world championship events, here is a link; https://sunrayflyfish.com/products/world-nymph?_pos=2&_sid=7887474d0&_ss=r

For French leader style nymphing with spiders and nymphs where you need to overhead cast use the Jeremy Lucas dry fly line which has a delicate long front taper perfect for nymphs and dries. Here is a link; https://sunrayflyfish.com/products/jeremy-lucas-dry-fly?_pos=1&_sid=0b399f109&_ss=r 

For American style indicating nymphing with rods 4 weight and up use the short head line. It has a more powerful front taper to turn over bobbers. Here is a link; https://sunrayflyfish.com/products/short-head?_pos=1&_sid=681355d95&_ss=r

Before every fishing session apply Lineslik. At the end of the season wipe the line with a damp cloth on the entire length then apply lineslik; https://sunrayflyfish.com/products/lineslik?_pos=1&_sid=2787a417a&_ss=r

Yes, all our lines come with welded loops. We make the Worl'd smallest welded loops which reduces the rattle in rod rings and presents leaders best. They are exposed core loops making them supple, strong loops.

All our lines come with welded loops on the front and the back. You attach your backing to the reel arbour knot here is a link to that tutorial;  https://www.youtube.com/watch?v=IcoAF_jspGo

You attach backing to the fly line via a grinner knot, here is the tutorial; https://www.youtube.com/watch?v=k-mK-BmdBhw&feature=emb_title

You attach leader to the fly line with either a perfection loop here is a tutorial; https://www.youtube.com/watch?v=bYAPQDDmKs4 or a grinner knot.

You attach your tippet to your leader via a water knot here is a tutorial; https://www.youtube.com/watch?v=fi-SMeGQW7M&feature=emb_title

Rod Advice

Here you will find the most commonly asked questions about fly rods.

Match the line weight to the rod rating. For instance, if you have a 7 weight rod get a 7 weight line. Sunray not only change the weights of their lines, they change the head length to match the most commonly used length of rod in a particular weight. For instance, most 7 weight rods are 10 feet in length, so it is important to match the line weight and head length to the rod, whether it’s a 4 weight or 9 weight.

Depending on your situation, most people use a 10 foot 7 weight for still waters here is a link;

https://sunrayflyfish.com/collections/fly-rods

However, we encourage you to fish lighter. Depending on your situation we will go down to as light as a 3 weight.

A good start for lakes and rivers is a 9 foot rod. European nymphing rods are all over 9 feet long to reach over currents and to control drifts of nymphs. Smaller rivers and still waters mean you can use rods under 9 feet long.

Depending on your situation the most popular first time rod is a 9 foot 5 weight which you can find here;

https://sunrayflyfish.com/collections/fly-rods

Yes, our PIke rods in 8 and 9 weight arrive in June 2020.

Reels, leaders, tippet, lineslik advice

Here you will find the most commonly asked questions about reels, tippet & lineslik.

Yes, even on sinking lines and use lineslik on the running line. Lineslik reduces friction in the guides and keeps the line in good condition when stored. On all floating line use Lineslik on the entirety of the line including the head. Here is a link to it; https://sunrayflyfish.com/products/lineslik?_pos=1&_sid=855f94b7c&_ss=r

and Here is a link showing it in action; https://www.youtube.com/watch?v=b0xe5AsbRlI&feature=emb_title

Shipping & DELIVERY

When you place an order, we send you an order confirmation email and a shipping confirmation email with tracking information. 

Fly Rods : £15
1-3 Days Tracked Courier

Everything Else : £4.65
1-2 Days Signed

Fly Rods : £20
3-5 days tracked (some countries can be longer)

Everything Else : £7.75
3-5 Days Tracked or Tracked & Signed (some countries can be longer)

Fly Rods : £25
7-10 days Tracked Courier (some countries can be longer)

Everything Else : £9.00
7-10 Days Tracked or Tracked & Signed (some countries can be longer)