This guarantee is limited to the Original Purchaser and is not transferable to future owners. If during 3 years of the original purchaser, the rod should break or fail, for whatever reason, simply return the rod, invoice, sales receipt, or proof of purchase and we will replace the rod or damaged/faulty part by return.
If within the first 36 months from the date of purchase the failure is due to a manufacturing fault or material defect, then our normal manufacturer’s guarantee will apply and the rod or part will be replaced free of charge, with the relevant handling/postage fee returned. Fees will apply if the failure was due to user error.
Should the rod in question be discontinued it will normally be replaced with a new model up to a similar value, or there is the option to ‘trade up’ to a rod of a higher value, by paying the handling/postage fee, plus the difference in value between the two models. Please note however, that in the case of discontinued models, if purchased in a clearance sale, the maximum value covered by this guarantee is the price paid and not the original RRP.
Fly Rods : £25 1-3 Days Tracked Courier
Everything Else : £4.85 1-2 Days Signed
EU Fly Rods : £25 3-5 days tracked (some countries can be longer)
Everything Else : £9 3-5 Days Tracked or Tracked & Signed (some countries can be longer)
Rest of World Fly Rods : £35 7-10 days Tracked Courier (some countries can be longer)
Everything Else : £13 7-10 Days Tracked or Tracked & Signed (some countries can be longer)
We send you;
An order confirmation email
A shipping confirmation email with tracking information
If you leave your phone number at checkout we can send you sms notifications on your delivery
Check your junk folder and mark Sunray as not spam. Thanks.