Your rod is guaranteed for 3 years. In the event of a manufacturing fault we will either offer you a replacement rod or refund on the original rod. Please note we cannot carry spare sections for all our rods indefinitely.
Fly Line Warranty
Your fly line is guaranteed for 1 year for the original owner.
If the product is in fact faulty you will receive either a replacement like for like product or a full refund.
Not our fault
If we find that the product has either no fault, or that the fault came from improper use, the item will be returned to you after you have paid return shipping. We will send you a simple PayPal invoice for the return shipping cost.
We have been fishing all our lives. We know what is user error and what is not. We are also very fair people. Our default position is to refund and it is rare that a fault has been so clearly assessed as user error we were unable to refund.
Postage paid returns
If you are sure it is a manufacturing fault, we will send a postage page tracked postage label.
Once again, if you have experienced a fault with any of our products we want to be quick to apologise.
Fly Rods : £15 1-3 Days Tracked Courier
Everything Else : £4.65 1-2 Days Signed
EU Fly Rods : £20 3-5 days tracked (some countries can be longer)
Everything Else : £7.75 3-5 Days Tracked or Tracked & Signed (some countries can be longer)
Rest of World Fly Rods : £25 7-10 days Tracked Courier (some countries can be longer)
Everything Else : £9.00 7-10 Days Tracked or Tracked & Signed (some countries can be longer)
We send you;
An order confirmation email
A shipping confirmation email with tracking information
If you leave your phone number at checkout we can send you sms notifications on your delivery
Check your junk folder and mark Sunray as not spam. Thanks.